Introduction

1. These terms and conditions apply between you, the User of this Website (including any sub-domains, unless expressly excluded by their own terms and conditions), and Vigil Servicing, the owner and operator of this Website. Please read these terms and conditions carefully, as they affect your legal rights. Your agreement to comply with and be bound by these terms and conditions is deemed to occur upon your first use of the Website. If you do not agree to be bound by these terms and conditions, you should stop using the Website immediately.

2. In these terms and conditions, User or Users means any third party that accesses the Website and is not either (i) employed by Fire Protection Online Ltd and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Fire Protection Online Ltd and accessing the Website in connection with the provision of such services.

3. You must be at least 18 years of age to use this Website. By using the Website and agreeing to these terms and conditions, you represent and warrant that you are at least 18 years of age.

Intellectual Property and Acceptable Use

4. All Content included on the Website, unless uploaded by Users, is the property of Vigil Servicing, our affiliates or other relevant third parties. In these terms and conditions, Content means any text, graphics, images, audio, video, software, data compilations, page layout, underlying code and software and any other form of information capable of being stored in a computer that appears on or forms part of this Website.

5. By continuing to use the Website you acknowledge that such Content is protected by copyright, trademarks, database rights and other intellectual property rights. Nothing on this site shall be construed as granting any license or right to use any trademark, logo or service mark without prior written permission.

6. You may, for your own personal, non-commercial use only:

• a. retrieve, display and view the Content on a computer screen;
• b. download and store the Content in electronic form (not on a networked device);
• c. print one copy of the Content.

7. You must not otherwise reproduce, modify, copy, distribute or use Content for commercial purposes without written permission.

Prohibited Use

8. You may not use the Website:

• a. in any way which causes, or may cause, damage to the Website or interferes with any other person's use;
• b. in any way which is unlawful, harmful, abusive or otherwise objectionable;
• c. to copy or distribute Content in breach of intellectual property rights.

Links to Other Websites

9. This Website may contain links to other websites. Unless expressly stated, these sites are not under the control of Fire Protection Online Ltd.

10. We assume no responsibility for the content of such websites and disclaim liability for any loss or damage arising from their use.

Privacy Policy

11. Use of the Website is also governed by our Privacy Policy, which is incorporated into these terms and conditions by reference.

Product Information and Use

12. All product descriptions, specifications, guidance and other information provided on this Website are for general information purposes only. Whilst we make reasonable efforts to ensure accuracy, we do not warrant that such information is complete, reliable or up to date.

13. Products must be selected, installed and used in accordance with applicable laws, standards and manufacturer guidance. It is the responsibility of the user or purchaser to ensure that products are suitable for their intended application and environment.

14. Nothing on this Website constitutes professional, technical or safety advice, and reliance on any information provided is at your own risk.

Availability of the Website and Disclaimers

15. The Website and any related services are provided "as is" and on an "as available" basis. We make no warranties regarding availability, accuracy or fitness for purpose.

16. We do not guarantee that the Website will be secure or free from errors, viruses or other harmful components, and Users are responsible for their own security measures.

17. We reserve the right to alter, suspend or discontinue any part of the Website at any time.

Limitation of Liability

18. Nothing in these terms shall limit or exclude our liability for death or personal injury resulting from negligence, fraud or fraudulent misrepresentation, or any liability that cannot be excluded under applicable law.

19. We will not be liable for any losses arising from events beyond our reasonable control.

20. To the maximum extent permitted by law, Fire Protection Online Ltd shall not be liable for:

• a. any business losses, including loss of profits, income, revenue, anticipated savings, business, contracts, goodwill or commercial opportunities;
• b. loss or corruption of any data, database or software;
• c. any special, indirect or consequential loss or damage.

21. We shall not be liable for any loss arising from reliance on information provided on this Website, nor for any incorrect installation, misuse, or inappropriate application of our products.

General

22. You may not transfer your rights under these terms. We may transfer our rights where your rights are not adversely affected.

23. These terms may be updated from time to time and will apply from the date of publication.

24. These terms, together with the Privacy Policy, form the entire agreement between the parties.

25. The Contracts (Rights of Third Parties) Act 1999 shall not apply.

26. If any provision is found to be invalid or unenforceable, the remaining provisions shall continue in full force.

27. No delay or failure to exercise any right shall constitute a waiver of that right.

28. These terms shall be governed by the law of England and Wales and subject to the exclusive jurisdiction of its courts.

29. Due to manufacturer's updates, changes in standards and availability, products may vary from the images shown.

Vigil Products Details

30. This Website is operated by Fire Protection Online Ltd, whose registered address is Unit 11C, Claremont Way, Hersden, Canterbury, Kent, CT3 4BF, United Kingdom.

30. You can contact us by email at info@vigilservicing.co.uk

This policy was reviewed in March 2026.